Avoid Telkom – A Nightmare of Incompetence and Frustration!

Avoid Telkom – A Nightmare of Incompetence and Frustration! If you’re thinking about using Telkom for any service, save yourself the trouble and don’t. My experience has been a frustrating journey of miscommunication, delays, and absolute chaos. Let me break down why Telkom is the worst service provider you could ever choose.

Here’s What Happened:

Endless Bureaucracy and Pointless Requests: Despite providing all the necessary details and documents multiple times, Telkom agents continuously requested the same information. Proof of residence? Sent. Address? Provided. Yet their email replies suggest they don’t bother reading what the customer has already sent.

*********** Communication: From Nicole Usher to Sinenhlanhla Ndlovu, their agents are robotic and unhelpful. Instead of addressing the issue, they send canned responses that don’t solve anything. The emails go in circles, with no resolution in sight. They even had the audacity to claim they couldn’t reach me due to “bad signal,” despite me being readily available.

Zero Coordination Between Departments: Internal confusion reigns supreme at Telkom. Their team couldn’t even align on a basic address! They claim the order was processed correctly, yet the technicians had a completely wrong installation address. How does this level of incompetence even happen in 2024?

Broken Promises and Delays: I was promised installation within a reasonable time frame, but their mishandling of the address delayed everything. Even worse, the Ops Manager, Reena Reddy, and her team did little more than bounce the issue around. Instead of fixing the problem, they seemed more interested in passing the blame.

No Respect for Customers: Despite escalating the issue and expressing urgency, Telkom treated the situation with complete indifference. I was left feeling neglected and undervalued as a paying customer. Their promises to “escalate the matter urgently” were nothing but empty words.

Final Verdict: Telkom’s combination of poor communication, disorganized operations, and blatant disregard for their customers makes them a company to avoid at all costs. If you value reliable service and basic professionalism, steer clear of Telkom. There are far better, more competent service providers out there who actually care about their customers.

Save your time, money, and sanity—don’t make the mistake of choosing Telkom.