AVOID BUSINESS with TELKOM if at all possible!

Our company had the simpelest of requests: there are 2 telephone numbers on one account, please split the account! Today was the straw that broke the camel's back after approximately 14 emails! My P.A was told to phone 1024. First she spoke to Asanda at billing and statements, which we understand had to do a thorough cross questioning for security reasons! 10 minutes later and she can not help us and put us through to Cameron in sales. He wanted to know why we were calling with such a request and we said we were transferred to him! He said wrong department and when my P.A asked please to be transferred to correct department he said he can not transfer call!! Really TELKOM!?? How can we resolve this issue1??? you keep calling saying ADSL line will be discontinued and when we say we need to slipt the account before installing fibre no on helps us!! help!