AR
Andrew R

1 reviews | Active since Feb 2017

05 Feb 2017, 20:05

Avoid at all costs, no matter how good the deal looks!

<p>I am on a telkom cell phone deal and my phone got ******. I reported this to telkom. A few days later I went into a telkom store to get a new sim added to my contract, for an old phone I had at home. I asked the person in the store to arrange for my number to be ported to the new sim. Three and a half weeks later, multiple visits to 2 different telkom stores, more phone calls than I can remember and NOTHING HAS HAPPENED TO REINSTATE A SERVICE I AM PAYING FOR. The replacement sim has not even been activated, so I have no access to a contract I am still paying for. If the replacement sim was activated I could at least have the use of my contract, but it seems Telkom cannot even get the most simple task right. NO MATTER HOW ATTRACTIVE A TELKOM OFFER IS, RATHER GO TO A DIFFERENT PROVIDER AS THE SERVICE TELKOM OFFERS IS TRULY AWFUL! </p> <p>This review has 1 star because the hellopeter review won't allow me to give a no -star rating.</p>

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Replies (1)
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Andrew R's update21 Feb 2017, 13:25
Reviewer Update

Hi Telkom Social Media Team

Referring to Interaction Ref: AI ********** , no-one has contacted me yet. How can I get hold of you or get this problem escalated? it is now 7 weeks that I have been without a mobile phone.