Avoid at all cost

I have been trying for 3 months to move the ADSL line to a holding pool in order to change my service provider. After endless phone calls and transfers to wrong departments, I was able to find a knowledgeable agent who understood what I needed and suggested that I send an email. <br> I was contacted but the phone call dropped and I had to resend the request, which I did. The response was that I need to wait 14 working days to be contacted. In other words, I am being penalized due to a glitch with the cell phone connection. <br> I tried to speak with the supervisor, -he/ she was not available, which did not surprise me. It was suggested that I send an email complaint regarding the matter. However, the email address to be used, does not work. <br> As we all know, there is no office that will be willing to deal with any complaints, the call center is the only avenue. I suggest that you find a service provider who will be efficient and render service of excellence- there are numerous options, Telkom is not the be all and the end all. I have learned the hard way.<br> Oh and do not even try to speak with anyone in your language of preference, other than English, you will be put on hold...