averybody tells another story

I signed up at Knysna Telkom for an ASDL line that I could use when in SA - on a month to month basis. All I needed to do was give a months notice when it was no longer requred and then it was just a'call' to reinstate when required. I called Friday to reinstate (took a very long time) and was told all ok - just to call back in 24 hours for new password. So I call back today and have spoken to 3 people - each time going into settings