August BigDeal Contract application

Telkom recently had a promotion for a contract deal that ran for the month of August 2017. I submitted my application, with all the required documents, for this deal on Sunday, 20th August 2017, at the Telkom store at Forest Hill City Mall. I received text messages saying that my query will be attended to on the 25th August and again on the 11th September. Furthermore, I received text messages requesting that I rate the service I got from the Telkom store at Forest Hill city on the 23rd and 29th August and also on the 8th and 12th of September.

It has been over 3 weeks since I submitted my application for this contract, I still have not received my order. Today I cancelled the order simply because I cannot believe that it takes this long to process an application for a mobile broadband contract. The initial service I got from Telkom, as a potential customer, made me wonder what service they would provide me as an existing customer. If all that Telkom can do is to give dismal and utterly useless service to potential customers then they surely do not deserve to be supported.