Attrocious Service for Telkom SIM order

Hi guys,

I ordered your 1TB month to month SIM. Your agent contacted me on the 12th of September to sort out the details of the contract.

On the 14th of September, I get a notification saying that my order is with the courier and should be with me in 1 to 2 working days. I followed the tracking number on the couriers site, and on the day it was due to be delievered, it was mysteriously returned back to Telkom.

You guys didn't bother to inform me whats going on. Instead I had to call into your horrid call centre and wait hours to finally talk to someone. The agent was very nice and told me that there was an issue with the sim and the order had to be re-issued.

Why you guys couldn't update me on that. I have no idea.

However since then it's been absolutely silent on this order. I've mailed you guys numerous times onlinequery @ telkom. co .za email address and when I did get a reply they said the order would be delivered this week.

Well its midweek now and I have no indication that this order is even with the courier... I don't have much confidence in your ability to be a good service provider if you can't even communicate properly.

What is up with this order?