Attitude problem

I phoned the call Centre to ask advice on cancelling ADSLinternet service as I have been waiting 7 days for my ADSL line to be repaired.I was sent a form via email to cancel the ADSL. I was not sure about a few details on the form so I phoned the call Centre for help to fill out the form and told the consultant that I have a contract and want to cancel as I am sick and tired of paying for a service I am not getting. The consultant was totally unhelpful & did not explain that if I cancelled there will be a penalty to be paid. After being made to feel that I was the problem I eventually completed the form and emailed it to telkom.<br> <br> I then decided to go to the telkom store in cresta shopping Centre to follow up & confirm if the ADSL line had been cancelled. After waiting for about one hour the consultant told me that the ADSL line had been cancelled & I would have to Pay a penalty of R5000.00 because I cancelled the contract before it expired. Surely the call Centre should have advised me that I would have to pay a penalty<br> <br> So telkom can not provide me with a service they promised and I am paying for it & I want to cancel & they have the ordasity to try and force me to pay R5000