aL
atish L

1 reviews | Active since Jun 2015

23 Jun 2015, 13:17

Attempted forceful sale of a cellphone contract

Good Day,<br> <br> I do not usually complain on a public forum about companies , but in this case i am aggrieved.I was contacted by a call centre agent by the name of Nishaan , offering me a cellphone, it sounded interesting so i listened to what he had to say , which is going against instinct as call centre agents are pests. I did not even say yes to the contract when he started asking me questions as to where to deliver the phone , my personal details (salary etc) and finally my bank account number. This is when i put the brakes on and told him that i want to think about this contract and the phone. I received close to 10 calls on my cellphone as well as work phone.When i informed him that i do not want the phone , he claimed that i am wasting his time and led him to believe that i wanted the contract because i had answered a few questions.<br> <br> I do not appreciate this attitude and wish that the agent be dealt with and all my personal information as be deleted as it is sensitive in nature. This type of selling , not asking a customer if he wants a contract is not business practice ! I felt that this was very aggressive way of selling a product and should not happen again !

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Replies (1)
Telkom
Telkom's reply23 Jun 2015, 14:25
Official
Hello Atishd.lalla,

Thank you for your post.

As per our telephonic conversation, please be advised that your query has been sent to our Sales Team.
Your reference number is SM120000.

We apologize for any inconvenience caused.

Regards,
Busi Tshabangu
Telkom Social Media Team
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