Attempt number 9 to Cancel account

Hi Telkom

Tried on 8 previous occasions since July to close account ********** 78- ********** 101 Cancellation form send on at least 5 occasions to ********** (have full mail trail) account paid in full in July yet account still not closed? List of all Telkom staff spoken to and/or email send below . ********** ********** ********** ********** and Nthabiseng Mabogoane **********

Why is account still open?