ATT: TELKOM & FINRITE ADMINISTRATORS (claim number TC 034053)

We purchased another Telkom contract last year with their recommended insurance. Phone was given in at Telkom Walmer park on 16 MAY 2020 for water damage which is covered under plan. Followed up 3 weeks later as it would have been resolved and fixed within 2 weeks according to Telkom's employee. 8 June sms received for excess amount around R1250 and POP sent on 11 June. Received a call from Finrite close to end of July that the cellphone is with repairs and we will receive the phone back within a week. With no luck being able to call someone at Finrite or Telkom as they do not pick up their phones we had to go into Telkom around 23 Aug. Telkom tried getting feedback from their underwriter and asked us to contact them as they cannot get hold of them( When Telkom which are selling Finrites product cannot even get hold of them who am I). After 2 weeks I got a alternative number for Finrite that works( ***) and were told the phone is lost, now Finrite has offering a downgraded & cheaper phone. We have tried talking to a manager 3 times and were promised someone will call back, on the 4th occasion of requesting for a manager they mentioned you need to request a manager to specially contact you. The reason for asking for a manager is to find out why we took insurance on a cellphone from new @ value R12500 and now they are offering us 2 phones @ R9-R10 500 and none of the phones have the features we got on the Samsung A80 for. How do you pay excess for a phone that’s already worth R2000 less than the original phone? We have spoken to Katlego(team leader) on 14 September when she promised we will once again receive a call from someone the following day which never happened.

MY QUESTION IS JUST THIS – WHY AM I BATTLING WITH FINRITE IF MY CONTRACT AND RELATIONSHIP IS WITH TELKOM, have been with them for over 10 years with 4 devices on my name and this is how you treat “valued” customers. I will post a updated post daily to see when someone will contact me from Telkom/Finrite so resolve this matter.