Atrocious service from Telkom Mobile

<p>On 1 April, I got a call from Telkom offering me a 10GB data package. I currently have Telkom ADSL and I misunderstood that this offering was to upgrade my ADSL line speed to 10mb/s. A few days later, I was delivered TWO wireless routers with two invoices for a 5GB package and a 10GB package. I then realised the confusion about what I had ordered, so I immediately called them back to cancel the packages and arranged for the routers to be sent back. The courier came to collect the routers a day later.</p> <p>But since then, the accounts have not been cancelled despite several calls I've made to Telkom Mobile in which I was promised that the accounts would be cancelled.</p> <p>The last call I made was on 11 August at about 9:45 in which I spoke to Brenda, a team leader in the Durban branch who assured me that it would be taken care of. Since then, I've heard nothing.</p> <p>The dispute reference number is ********** 1. The numbers in question are ********** 582 and ********** 506.<br />I expect for these two accounts to be cancelled immediately, and to be refunded all I have been billed on these accounts.</p>