ATROCIOUS SERVICE from Telkom

After receiving an email confirming an online order request and informing me of a commencement of a pre-credit approval check, I called Telkom to inform them that I haven't made such a request and suspect ********** activity on my profile however I have been sent from pillar to post with no resolve to the glaring and threatening issue.

No one from Telkom has been either willing or able to help me to cancel this online order as it clearly was not made by me. I now run the risk of an agreement being concluded in my name which will have financial implications on me.

As a telkom client, I am not happy with how lax telkom is being in handling my query.