Atrocious Service from Telkom

I contacted Telkom on behalf of my pensioner parents who have a landline and Fibre. The account is paid up each month but they had not had telephone services for almost two months and the Wi-Fi suddenly stopped about two weeks ago. I contacted Telkom- they said the line is suspended due to “credit limit” of R0 and my father, the customer, needed to ask Telkom to increase the limit so that he can get telephone services again. It took three phone calls for an agent to tell us that the credit limit is the reason for suspension. The agent escalated it so that we can increase the limit- that she decided on R1500- and said it will take 48 biz hours to effect. In the meantime, while I’m on the call with Telkom and complaining about paying about R700 each month for a telephone that’s not receiving or making calls - the land line is miraculously restored and I could make a phone call. Obviously she restored the line but when I called back three days later to ask about the lack of Wi-Fi - they said it’s still supervised and it will take 72 hrs. I called back 4 days later and Billings dept cuts me while they wait for my fathers info to come up. Basically I’m being passed from technical to billings each time and receiving no joy from Telkom. Today I called to complain and then they kept me on hold for 28 minutes. So basically Telkom Has been billing about R700 plus past few months but no telephone service and now no wi fi. Atrocious service and daylight *******.