Atrocious Service

In February I received a message on my phone saying that my phone needs to be upgraded to a wireless device by the end of April otherwise I will not be able to enjoy the services of my current phone any longer. I then called the number I was given ***& also given a order number ***A.

However it is now almost the end of August, and now device yet. in the meantime my phone has been blocked from making calls or loading airtime. Every time I call they tell me the matter will be escalated, however nobody ever gets back to me.

This is the worst service I have ever experienced from any service provider.