atrocious service

I am trying to apply for wireless broadband from telkom. After applying online and being told "my bid was successful" I wasn't contacted (as promised). When I tried to follow up I waited in a telephone queue until my next meeting. Twice. I tried the online chat but they can't help me because they don't have access to the correct systems (even though the route to get to them is mobile::sales). Why am I having to call and wait for their sales people to call me? This isn't how you run a business. *sad panda*