Atrocious Service

we call in to the call center last night with my sister to complain about her account which has been disconnected since the 1st of dec. i asked to speak to a manager, not only did ingrid refuse to call a manager but she demanded i hang up the call that she can call us back. having called us back she still refused to call the manager stating that she needed to get the story. having explaned repeatedly that we wanted to compalin about the number that was disconnected since last year, even tough payments had been made. 15 minutes into the call she not only still refused to call the manager, but i insisted i wanted to speak to a manager, she would put us on hold to teach us a lesson of some sort to listen to her demands, this happened 2 to 3 times on the call. the service from the call center is atrocious. we spent about an hour on the phone with 3 different agents who all provided the same pathetic level of service, nokwanda just hang up after a minute, nobuhle shange hung up after 15 minutes of us holding for the manager. telkom is absolutely the worst thing out there. a number disconnected since dec 2015 after several visits to stores and several calls to the call center