TD
Tumi D
1 reviews | Active since Jul 2013
26 Jan 2016, 07:12
Atrocious service
Telkom installed a line but it hasn't worked since its installation. This was reported on the 7th of January and since then they said they will send a technician which they haven't. When we contacted them after 12 days, we were told they resolve queries with in 14 working days and that we should wait.16 days later, we still haven't been assisted. This is absolutely atrocious service, should there ever be another same service provide, I'll never look back, Telkom is the worst company to deal with, they just couldn't careless about their customers.
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Telkom's replyOfficial
26 Jan 2016, 07:38Hello btmldiseko ,
Thank you for making contact with us
This response serves as confirmation that your query has been received and attended. We have interrogated the service and results do indicate defects at present. We have reported the fault and the generated reference number will be sent via SMS to the contact provided.
***
Regards
Keagan
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received and attended. We have interrogated the service and results do indicate defects at present. We have reported the fault and the generated reference number will be sent via SMS to the contact provided.
***
Regards
Keagan
Telkom Social Media Team
Telkom's reply26 Jan 2016, 07:38
Official
Hello btmldiseko ,
Thank you for making contact with us
This response serves as confirmation that your query has been received and attended. We have interrogated the service and results do indicate defects at present. We have reported the fault and the generated reference number will be sent via SMS to the contact provided.
***
Regards
Keagan
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received and attended. We have interrogated the service and results do indicate defects at present. We have reported the fault and the generated reference number will be sent via SMS to the contact provided.
***
Regards
Keagan
Telkom Social Media Team