Atrocious Service

After my customer was persuaded to migrate from ADSL to LTE, she was told that the ADSL will stay active while the LTE was being activated.

The modem was delivered about 3 weeks after her ADSL had been disconnected the previous day, which they promised her it would not happen . As of today's date the LTE is still not activated 3 weeks later. We phone about 4 times a day and each time we phone they say the system is down.

Now she has been offline for 3 weeks. Cannot email , cannot do EFT's. She is 86 years old and cannot drive to the bank to make payments. She cannot even speak to her children overseas.

What atrocious service.

Lets see if Telkom has the guts to reply to this.