Atrocious service

I’m appalled by the service rendered by Telkom. I requested that my subscription be cancelled and be changed to prepaid as I had finished paying off my device via phone call and this was not done. I then made my way to the branch at Sandton City to get this done instead my number has now been completely cancelled and I cannot make or receive any calls and what makes it worse that I do not have an alternative number. Mind you I had anticipated an important call with my potential employer yesterday. The issue was logged on Wednesday and this has still not been sorted. We’re going into the weekend and my phone is still as good as useless and I’m still told to wait for 72 hours. No sense of urgency whatsoever!