ATROCIOUS SERVICE

I had made an online application for a huawei p40 lite on a FREEME 800 top up deal on the 10th October 2020; it was pre-approved and an amount of R319 was debited from my account 2/3days later. The courier company told me that their driver was hijacked and my device is missing and i should contact Telkom (this was 10 days later) to find out when they’ll be reissuing the device.

I then called Telkom to find out what’s going on and to my surprise I was notified that my order/application had been canceled on the 22nd October 2020 without my concern or knowledge. The agent then said she’ll send an escalation to reorder the phone but nothing happened (that was on the 27th October 2020) I still waited for an sms to say the device has been “handed off to the courier company” as the agent said but nothing until I called again to find out what’s going on (02nd November 2020) and again nothing was done.

So basically I paid Telkom R319 to make an online application for an unknown device because I can’t get a refund