Atrocious product and help with it

Telkom, there are just too many complaints to put into order here, but I will try.<br> <br> 1. Your products seem to fall apart every time there is loadshedding. That's a pretty terrible thing in SA at the moment. Please just offer better, more reliable connectivity.<br> 2. Every time I phone your helpline, I've had to wait an hour to be answered. Why are your products so **** that there are always that many people reporting faults?<br> 3. The first person I phoned said they were logging a fault on my line and escalating the problem to an internet specialist. I phoned back a few days later and the next person said there was no record of a fault logged on my line.<br> 4. When I eventually got phoned back, I got told that the fault was because we'd reached our cap -- apparently 10GB when we're PAYING FOR 20GB and have asked for it to be raised. The person who called me would accept no answer other than the cap being reached when I'm sure that is not it and so was not actually helpful, just annoying. But I was glad I got phoned back at all.<br> 5. After all this, you send annoying survey SMSes when I told you my fault hadn't been solved, you just said 'Sorry. Would yo recommend us to a friend?' Umm NEVER