Atrocious inexperienced staff

I had a landline and ADSL line install @ home but despite several problems viz. they either installed landline and disconnected ADSL or vice versa and this went on for more than 2 weeks - I was advised by Telkom staff that I had a 4 meg ADSL line and because it was so slow we contacted our internet service provider who advised that we only had a 1 meg line. Also on installation there was no internet access and despite calling the 10210 line at aroung 18h00 as the voice prompts said their office hours were from 8 - 8 we were advised that we had called out of their office hours - then eventually got through after holding on for like 45 minutes was told that we had to go online to instate our ADSL line but not once were we told this when applying for the service and speaking to like 4 different people. All in all I am now paying for a service which is extremely slow and is not working more times than it is. Get numerous calls from Telkom asking how is the service and I have repeatedly complained but nothing gets done about this. Would like to just cancel the lines.