Atrocious customer service

We have been completing online requests for Telkom to install Internet / phone line for about 3 weeks. All queries have been ignored. <br> Further attempts at calling the call centre have left our calls unanswered after being on hold for up to 20 minutes at times. <br> Tonight my husband finally spoke to a consultant who refused to help him when he wanted to confirm installation. This consultant also refused to give her name or a reference number for the call. Could it be because Telkom don't want our business? Was the consultant ending the call because she didn't want to assist because she wanted to go home? <br> I am appalled at the treatment received from a company we never had issues with previously! <br> A quick solution is required ASAP! !