AJ
Arshaad J

1 reviews | Active since May 2017

31 May 2017, 14:29

Atrocious Customer Service

<p>I've visited the telkom store Pavillion countless times regarding the stock of a tablet which supposed to come with my contract, and over 4 months has passed and I've not gotten a sensible way forward. I've sent an email to Vernon Stewart as requested by the store consultants and weeks has gone by and still no answer. Customer service says i need to contact the store, the store says i need to speak to the manager but the manager does not respond to his clients. Really frustrating service from Telkom. Who do i speak to now, certainly no one is willing to help. This will be the last I ever sign a contract with Telkom.</p>

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Replies (1)
AJ
Arshaad J's update17 Jun 2017, 23:32
Reviewer Update

I have received a response from Vernon with regards to this review but its being 17 days since he has responded back to my initial query. Really not sure if Telkom knows how to make their customers priority. Quite out-raged by this whole conundrum.