Atrocious Client Service

I app**** for a landline more than a month ago. I was advised per sms my line will be installed on 12/11/2015. I have made frequent contact with the call centre to confirm if everything is set for that date. I spoke to Diego Lakay and whom also confirmed with his supervisor all is set for that date. I again called to confirm if all is in order and that no changes has been made since I have submitted one leave day and since a time cannot be confirmed. Thandiswa whom I confrimed with a few days before refused to give me a reference nr or her surname since she is the only one with that name in the company. (But said in a very unpleasant way) On the day of installation I called into the Call centre again since no one has pitched yet and it was after 3. I spoke to Loyiso Mtwana who AGAIN told me Telkom is coming that day still. Around 3:45 I called in again spoke to another female agent who checked on the system and then simply cut my call while I was on the line. When I tried to call back I could not get through. <br> <br> The client experience and service inconsistency is shocking. <br> <br> Can someone within Telkom please please please get this sorted? I BEG YOU!!!<br> Ref ***7<br> Ref ***