Atrocious and pathetic customer service

I went into the Telkom Mobile clearwater branch on the 12/09/15 to get a settlement quote and I was told it will take between 48 and 72hours for it to be sent to me via email. On wednesday the 16/09/15 i followed up and the consultant advised it would be sent by thursday the latest.<br> <br> Today is Friday the 18/09/15 and I have still not received it. I phoned to follow up and was advised that it is too late, they will log a case and respond with another 72 working hours. They also advised that the request was received but they cannot tell me why it wasn't actioned or why I received no response. Everyone I spoke to blamed some other department and always passed the buck. <br> <br> The matter is of extreme urgency as my new employer needs to issue me with a new Cell phone contract - the deadline being today.<br> <br> <br> This has been the most appalling service I have every received. I would NEVER EVER recommend Telkom mobile to anyone EVER!!!!!