Atracious service in Transfer of Telkom internet service between domestic sites

At the beginning of November I requested that my fibre internet service be transferred from Iandton to an address in Centurion. I was given an order number and told it would be no problem. I contacted Telkom again in mid November to check whether the process was on track and was told the new connection was already in place and i would be charged pro-rata from when I started using it.

I actually moved on 7 December and the router that had been sent to me by Telkom could not be authenticated.

After numerous calls they advised that the complex to which I moved is not serviced by Openserve, but by Metrofibre. My Telkom service was therefore cancelled, an a now service arranged on 14 December, by Telkom, with MertoFibre During this delay I have had to purchase mobile data at considerable expense. "Service " from Metrofibre has been shocking - on 21 Dec I am still waiting to be connected.