At wit's end with broken Telkom Line

My internet has been down for about a month now (since the 5th of December). First it was an area fault which is fine, I understand these things happen, but then it turned out my line itself is also broken. After having some trouble logging faults I finally managed to log one on the 21st of December. Every few days I talk to an agent and every time they say they will now assign a technician to my case. It's the 8th and I still have no internet nor have I even seen a technician. The agents I talked were helpful and friendly, but somewhere there's a communication problem inside Telkom and now I'm paying for a service I haven't seen since the 5th.

I'm strongly considering moving to a different provider because I don't know what else to do.