At Telkom we dont resolve issues we suspend servic

In the month of August 2015 8ta sent me text messages stating that I am due for an upgrade from 4th Sept 2015 onwards. After going to 3 three Telkom 8ta stores and finding no stock an 8ta assistant directed me to the iStore across the passage. <br> At the iStore I got assistance from a consultant who app**** for finance and downgraded my package from smart 100 to smart 50 without giving me a full understanding of what it means to do a downgrade at that stage. He conducted a credit check and Telkom approved the contract without hesitation even though they had said to me I was only due for an upgrade.<br> On 21st October I received a bill of R2 777.00 and between then and now I've spoken to over 11 consultants, been issued 3 case numbers in an attempt to find out why I must pay for something I don't want. The package I've been put on had me running out of data on 2nd November