@Telkom not providing service and *****ed my credit record.

In August 2024, I renewed my contract and took a new handset. The handset was returned still in its box within 7 days as it did not comply with my work security compliance policy for mobile devices. The branch manager said no problem and swopped the device for me with a compliant device. He got all required approvals for the handset return and submitted the case to Telkom billing department to remove the returned handset from my account. Since the end of August 2024 Telkom tried to take R14000 from my account with a debit order for the returned device. I went back to the same branch 4 times and each time the case was escalated. Cost me 4x R80 for disputes at the bank. Also 100km back and forth to and from the branch. I called customer care numerous times, just getting case numbers never a solution.

Eventually the reginal manager escalated to billing department...nothing. So it went on and in FEB 2025 i laid a compliant at ICASA Consumer complaints. Since 10 February 2024 Telkom's "CEO, Executive, customer care and consumer complaints department are sending me the same mail 4 times during FEB 2025 saying they busy with it. It is now 6 months I am paying R499 as per my contract, however my account is suspended since end of August 2024 due to apparent "not paying" This is seriously a joke. Furthermore they reported me for the R14000 to Experian credit company. So no my credit score is also down the drain. Still account suspended and I keep paying, nothing gets done. How is this possible??? @Telkom so for 6 months you *****ing from me as I paid for no service???