AT MY WITS END!!!

I have reported a fault to Telkom for a faulty ADSL and Voice line. I received a reference number 605CRK020215. I have been trying to contact the call centre to get a date for the Technician to come around and fix it. This line is used for my business and to study (I have an exam on Sunday night and if I fail, cannot write for another year) I need to get the line fixed ASAP and no one will help me. I have tried to contact them on Twitter, Facebook and through their online fault reporting system. <br> <br> I am at my wits end and I am paying for a service I am not receiving!!!!!! I need this fixed and no one will help me, I really dont know what to do at this stage, Im desperate for help :(