@@Telkom

On the 9th of the October 2024 I went to a Telkom shop at Southgate to enquire if I can purchase a device on contract on top of the existing device I currently have, which contractually is left with 6months to being fully paid. My biggest mistake was actually purchasing a new device on that day.

A week later I get a call from someone from account department telling me that my account will be suspended not unless I make a once off payment of R3549. 00.

Furious I go in store (Back at Southgate) for clarity as to reason I should pay this amount. Branch manager explains that the sale is captured that I opted to make a once off payment paying off the existing device, yet my understanding with the sale ladies whom sold me the device that my existing debit order would be adjusting taking into account the new device.

That was the case.

To date I am being threatened by sms with no decency to a call being made to offering me solution befitting to me as a consumer.

I never opted to make a once off payment for a device I am close to paying off, instead my initial statement was I walked to telkom Southgate to enquire if I can get a new device via contract with the existing device on contract as well.

Telkom keeps debiting amounts off my account which I have not consented too.

Regardless my efforts to request for installments payments as was I am still told to make payments and my request is not even being addressed.

I made a payment at woolworths and was told that payment is null and void seeing payment wasn't made as a Eft payment and there's no proof of payment.

Yet to my surprise woolworths was one of the mentioned stores where I could make a payment to telkom by a Telkom consultant at Southgate mall.

I have a slip and I am being told my someone from Telkom payment null and void.

My case isn't being addressed with fairness. I don't want to make a once off payment, I was okay with waiting out the next 6months to fully pay off my existing device.

No one from Telkom has been willing to hear me out instead I am being told and my account is being accessed on basis that are not consented.