At a loss
<p>Hi,</p> <p> </p> <p>The internet is off again with an area outage. At least it has been a while since it went off the last time and not regularly like before. Our frustration is now that we keep on asking what the problem is and what the estimated time is for it to get fixed and nobody is getting back to us. You would've thought by now with all the years in the connectivity business that Telkom will now be efficient by now with these kind of things. So what now ? I am at a loss. I do not know what the do if the experts cannot give service. The sad thing is that I should not come to sites like HelloPeter to get service or feedback but that is what it comes down to.</p> <p> </p> <p>I used the mobile app, Online chat and Twitter ... WTH guys ?!!!!</p> <p> </p> <p> </p>
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Replies (5)0
Replies (5)
Telkom's replyOfficial
21 Jun 2017, 13:11
Thank you for making contact with us.
This response serves as confirmation that your query has been received. We will follow up
and provide feedback soonest.
Please send us a private reply with the affected number and ID number of account holder.
Your ref for this query is AI***.
Regards
Yazied
Telkom Social Media Team
Best regards,
Telkom's reply21 Jun 2017, 13:11
Official
Thank you for making contact with us.
This response serves as confirmation that your query has been received. We will follow up
and provide feedback soonest.
Please send us a private reply with the affected number and ID number of account holder.
Your ref for this query is AI***.
Regards
Yazied
Telkom Social Media Team
Best regards,
's updateReviewer Update
23 Jun 2017, 14:46Hi,
A lady has phoned me after I submitted this review and told me she will escalate. I have not heard anything as yet !!!!
I am at a loss !! What the hell must one do.
's update23 Jun 2017, 14:46
Reviewer Update
Hi,
A lady has phoned me after I submitted this review and told me she will escalate. I have not heard anything as yet !!!!
I am at a loss !! What the hell must one do.
's updateReviewer Update
25 Jun 2017, 17:55Still nothing. I am getting no feedback from no one at Telkom. The Telkom account on Twitter tells me they cannot pick up issues in my area. I went on the Telkom site and check for faults on my number and copied them the message and reference number into Twitter to show them.
&@%@$@%@###@@#
I think it is time for me to go over to a wireless service provider. This does not work for me. I would still be content if I had feedback regarding the problem but nou Ja. You are living up to your reputation. Well done !
's update25 Jun 2017, 17:55
Reviewer Update
Still nothing. I am getting no feedback from no one at Telkom. The Telkom account on Twitter tells me they cannot pick up issues in my area. I went on the Telkom site and check for faults on my number and copied them the message and reference number into Twitter to show them.
&@%@$@%@###@@#
I think it is time for me to go over to a wireless service provider. This does not work for me. I would still be content if I had feedback regarding the problem but nou Ja. You are living up to your reputation. Well done !
Telkom's replyOfficial
10 Aug 2017, 11:26Good Morning
Apologies your fault line has been linked to an area problem cables has been ****** I have logged 313CTK100817 so you can be kept up to date via text.
Regards
Jawaad
HelloPeter Team
Best regards,
Telkom's reply10 Aug 2017, 11:26
Official
Good Morning
Apologies your fault line has been linked to an area problem cables has been ****** I have logged 313CTK100817 so you can be kept up to date via text.
Regards
Jawaad
HelloPeter Team
Best regards,
's updateReviewer Update
10 Aug 2017, 15:31Hi. Yes the 3rd time in basically 2 months. This is an old post. I cancelled the service. Can you please confirm that the cancellation is in progress ?
's update10 Aug 2017, 15:31
Reviewer Update
Hi. Yes the 3rd time in basically 2 months. This is an old post. I cancelled the service. Can you please confirm that the cancellation is in progress ?