Astounding Incompetence of Telkom Online

Good morning, I feel I need to shed some light on my experience with Telkom online over this festive season. To say the experience was shocking is an understatement! The one star rating is being generous.

9 Dec Completed application form and ordered unit 11 Dec Check delivery date and inform Telkom that I am going on leave Telkom confirms delivery take 3-5 days and change the delivery to my home address 13 Dec I email Telkom to confirm delivery address change Receive confirmation from Telkom of change & receive reference and tracking number I email Telkom re: the sms received from the courier to deliver to my work address & send a screen shot of the courier tracking system & delivery says its for 16th December (a public holiday) No response from Telkom 17 Dec Send another email letting Telkom know that I received and sms to say my parcel is out for delivery and to double check the delivery address is correct No response from Telkom Received notification from my colleague at work that Telkom tried to deliver but she couldn’t accept the package. She informed the courier I was on leave I emailed Telkom to inform them of the incorrect delivery. No response Called the courier company who confirmed the parcel would be delivered the next day and they would make sure it is delivered to my home address. Their tracking system shows the address was changed on 13 Dec. 19 Dec No delivery was received or call from courier or Telkom Emailed Telkom and told them that if I didn’t receive feedback by close of business I would cancel my order. 23 Dec Received email from Telkom informing me they were closed, that the address was changed on the system and they hope all is sorted. No courtesy call. I respond immediately saying its not sorted and nothing has been delivered. No reply. 27 Dec I receive and email from Telkom saying that they have handed the parcel over to their courier they are now responsible for the parcel, according to the system they could not get hold of me and I should contact them to follow up. I responded informing Telkom informing them that I did contact the courier the day it was incorrectly delivered, that it is not my responsibility to chase their suppliers. Confirmed that I had not been contacted by their courier at all besides them returning my call. I followed up that email with another email cancelling the order due to non-delivery and honestly a lack of giving a s*#t on Telkoms side. 2 Jan I received an email from Telkom to their department asking them to cancel the order and a side note to me saying that I should not accept the parcel if they try to deliver again. Absolutely no apology. That was the whole message. 13 Jan I get an sms from the courier saying my parcel has been received and it will be out for delivery in the next day or two. I email Telkom again confirming that the order was supposed to be cancelled. Not only that, the courier was delivering to my house after I have been back at work for over a week. 14 Jan I get notification from the courier to say delivery was unsuccessful. No ****. I am at work! Get email from Telkom to someone asking them to cancel the order again and as a sideline I get “Nadia so sorry about all of this just do not accept the package”.

In this day and age to repeatedly receive service like this is mind numbing. To anyone that reads this. DO NOT do business with Telkom online. It is supposed to be convenient but it ruined my leave at I waited day after day for my parcel. Not to mention that I needed the wifi for my studies which requires me to have access to the internet. I am now sooo behind on my studies which I wanted to start during my leave. Thanks for absolutely nothing Telkom. The effects of your incompetence lingers on.