Assistance with default removal

Good morning, this is Yolanda Faku with ID:*** 086. I am writing to complain about Telkom who won't remove my name on the Default yet I have paid them all the money owed to them. I owed them an amount of R9400 and they handed me over to VVM attorneys and then I was offered a settlement discount of R7400 which I paid in the 7th of August thereafter paid the remaining R1 616.92 in the 27th of August seeing they said they know nothing about the discount. I also had another account with them of R695 which I was handed over to HP attorneys and I was given a settlement discount of R495 paid it off and again they denied the discount and I paid the remaining amount on the 25th of August 2025. I called them countless times and they fail to assist me, I called the Telkom customer care and they said the case was closed on their side and I need to call *** which no one is picking up.