nM
neuza M

1 reviews | Active since Sept 2014

18 Apr 2017, 15:17

Assistance required

<p>Can we please close this case, can you please send a technician to sort out my issue or cancel my contract and do not charge a penalty fee. You tried contacting me on my cellphone number and I have told you countless times I am not available during working hours. You have my email address and you sent my statement through it without my consent yet your unable to communicate with me through it. I called you back on ********** 888 and ********** 980 but you end my call instead of answering. Give me contact details to reach your technical team directly I need my issue sorted out or my contract cancelled. You guys are waisting my money I am stuck with a wifi with a connection problem yet you take my money monthly. TELKOM HELP ME. </p>

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Replies (1)
Telkom
Telkom's reply20 Apr 2017, 19:55
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is AI***


We apologise for any inconvenience caused.

Kind regards

Yazied

Telkom Social Media Team

Best regards,