nM
neuza M

1 reviews | Active since Sept 2014

18 Apr 2017, 15:09

Assistance required

<p>Can we please close this case, can you please send a technician to sort out my issue or cancel my contract and do not charge a penalty fee. You tried contacting me on my cellphone number and I have told you countless times I am not available during working hours. You have my email address and you sent my statement through it without my consent yet your unable to communicate with me through it. I called you back on *** and *** but you end my call instead of answering. Give me contact details to reach your technical team directly I need my issue sorted out or my contract cancelled. You guys are waisting my money I am stuck with a wifi with a connection problem yet you take my money monthly. TELKOM HELP ME. </p>

0
Replies (3)
Telkom
Telkom's reply19 Apr 2017, 08:04
Official

Good Day

Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow. Your reference number is AI***. Kindly send a private message with your effected number, ID number and alternative contact information.


We apologize for any inconvenience caused.

Regards

Telkom Social Media Team

Bronwyn

Best regards,

Telkom
Telkom's reply25 Apr 2017, 09:33
Official

Good Morning,

Thank you for making contact with us

We would like to assist further, kindly provide us with the account details , affected number and ID number.

We really do apologize for any inconvenience caused to you.

Regards
Launa
Telkom Social Media Team

Best regards,

Telkom
Telkom's reply26 Apr 2017, 09:51
Official

Good Morning,

please be advised that we are still awaiting for the requested details to assist further on your query.

Regards
Launa
Telkom Social Media Team

Best regards,