ASSIA problems
Telkom! Guys... WAKE UP! Your Adaptive Spectrum and Signal Alignment (ASSIA) line optimization system is a joke! I had a VERY stable 7 Mbps ADSL line with zero issues for many months, till you rolled out ASSIA in our area. Ever since my line will not sync higher than 1.2 Mbps. Since Feb 2016 I had 5 different Telkom technicians out to try and fix my unusably slow ADSL line, but with no resolution to date yet. It's obvious my line is fine, or else one of your technicians would have picked up if it wasn't. Please get my landline number added to the ASSIA exclusion list as soon as possible. I need this matter resolved soonest. Or complete your long overdue FTTH project in our area so we can get off these dilapidated Telkom copper exchanges. Werner
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Telkom's replyOfficial
17 May 2016, 07:09Hi wernerf22 , Thank you for making contact with us again
This response serves as confirmation that your query has been received and we will provide feedback soon.
We really do apologize for the delay.
Your reference number is:SM233881
Regards
Luleka
Telkom Social Media Team
Best regards,
Telkom's reply17 May 2016, 07:09
Official
Hi wernerf22 , Thank you for making contact with us again
This response serves as confirmation that your query has been received and we will provide feedback soon.
We really do apologize for the delay.
Your reference number is:SM233881
Regards
Luleka
Telkom Social Media Team
Best regards,
's updateReviewer Update
17 May 2016, 08:24Telkom got back to me this morning confirming that my line can be added to the exclusion list, but need to be requested from my ISP. So half the battle won. Thank you very much for the speedy help on this one Telkom.
's update17 May 2016, 08:24
Reviewer Update
Telkom got back to me this morning confirming that my line can be added to the exclusion list, but need to be requested from my ISP. So half the battle won. Thank you very much for the speedy help on this one Telkom.