FM
Francois M

1 reviews | Active since Aug 2011

02 Feb 2016, 17:18

ASSIA is giving me headaches

Hi Telkom<br> <br> I'm having problems with my line ***). Since the 2nd or 3rd of January this year, I noticed that my ping went horrible. It used to be in the 10 - 20ms range and now it's not strange to see it in the 400 - 650ms range. I have logged about 3 tickets with regards to this issue. I've been told every time they will reset my port and everything will be fine, but it's not!<br> <br> After doing some research on MyBroadBand and the Telkom Community sites it seems like this ASSIA system is the culprit. I'm told that changing it back to Fast Path *SHOULD* solve this problem. I use my line a lot for playing online games like Battlefield but haven't been able to since the beginning of this year. Can I please have this changed permanently for my line?

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Replies (1)
Telkom
Telkom's reply02 Feb 2016, 18:46
Official
Hello FMaree,

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.