DP
Dimitri P

1 reviews | Active since Jul 2011

24 Jan 2016, 03:53

ASSIA has wrecked my ADSL line

Hi Telkom<br> <br> I've been having issues with my line ***) ever since Telkom implemented this ASSIA thing at exchange. When my line is on interleave my ping is 40ms or higher and sometimes close or over 100ms. I asked Telkom on twitter, facebook and myadsl to change it and successfully changed it to Fast path and my ping went down to 10ms with no issues whatsoever on my line. Then a day or 2 later it's on interleave again and my ping is 40-100+ms and that's unacceptable cause I'm a online gamer and need it fixed asap. I want it permanently on Fast path so i can enjoy my games I play online games. This is a prevalent problem affecting many of your customers, as can be confirmed by visiting the mybroadband forum discussions<br> <br> TelkomZA on twitter have promised me feedback about 5 times on twitter since I first asked them about this on 5 December 2015, but the problem remains unattended to and unresolved.<br> <br> Please sort this out ASAP?<br> <br> Dimitri

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Replies (1)
Telkom
Telkom's reply24 Jan 2016, 04:49
Official
Hello fragtion,

Thank you for making contact with us

This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.

Should you need to contact us, please contact us via Email: ***.


Your reference number is: SM178297
Regards
Ruksana
Telkom Social Media Team