Assessment fee that I was not told about.

<p>I recently booked in my phone for repairs on 07.07.2016 at Telkom Store at festival mall as it as problems the the software causing the screen to flash badly especially in the morning.</p> <p>The Problem started when the phone was booked in and quoted an amount R327.00 .</p> <p>I requested for the phone to be returned back to the store as I could not pay that amount .Now I am told about an assessment fee of R188 for which i was never told abwt when I booked in the phone.</p> <p>The lact of Information from the consultant to the customer is very terrible .Now I as a customer have to suffer because of not getting information.</p> <p>Who should be liabe for this other cost?</p> <p>My REF NO to the repairs is TRL023204.</p> <p> </p> <p>PLEASE ASSIST</p>