Asolute poor service

On the 16th of September 2019 I lodge a dispute with Telkom case no ***9 , I was told that they will revert back within 72 hours after conducting an investigation however that was not the case to my surprise I received an SMS on the last day of the month saying my case has been attended to. I then took my time and called their contact centre, I spent over an hour seeking clarity about my case. I spoke to a clueless agent by the name of Sifiso, I later asked him to put me through to his team leader (Thusisang so he said) am not even sure if his a team leader or not, however we didn’t reach any consensus regarding my query,he then decided to open another case No ***3 because he was unable to resolve or answer any of the questions I asked. I then asked myself what kind of a team leader is that who fails to answer simple questions. They ensured that they will resolve my case by Friday the 04th of October 2019 till today I haven't heard anything from them .