Asking for business, but Telkom can not give answers

<p>Good day</p> <p> </p> <p>I have been battling to get internet since March with Telkom, on the 19th of April I was advised that the technician would come and install the line modem etc. I took a day’s leave and guess what no once pitched up, after having to phone Telkom most of the day, I got an answer stating there was a cable fault and the technician logged a call. I since complained again about not being notified of when the product will be installed and again I have no answer. I don’t understand why Telkom is advertising if they cannot keep up with the demand and that’s even using 3rd parties like Open serve. If I do not get my installation in this week Telkom is more than welcome to cancel the order as I don’t have time to waste with ****! I must keep phoning and chat on line to agents whose systems are always off line so what is the purpose of having those people even there?</p> <p>I am not very pleased and hope to hear from someone senior and not someone from a call centre that when I start asking questions will tell me they don’t know because their system is off line. That’s bull**** customer service!</p>