Asked for transfer and now without line for 6 week

I app**** for telkom to transfer my line on 29 July. I app**** a month in advance. Have now been waiting six weeks for my line to be installed. Have sat on my cellphone for an hour to try to get them to respond. Have sent countless messages via their website and even had an online chat where a consultant named Jeremy promised someone would call. Twice I have seen a technician who looks and promises to come back the next day and then disappears . My number is *** thanks Carol Haldenby Hout Bay 40 northoaks estate north oaks road