Ask for line to move instead I am disconnected

I asked telkom to move my prepaid line to my new home on the 1st of July. They said its fine all I must do is pay R225 deposit which I did. Then I called them on 1 July to find out if they can delay the move they told me that I must not stress because they have not sent me an sms yet to confirm when they can move the line. I must wait for the sms because the system still shows I haven't paid the deposit. On Thursday 2 July, the line goes dead and it says the number does not exist. So today I call to find out why my line is dead. First I go through to the department that does the moving of the lines, the person there tells me that I must speak to the technical people, then the technical person says I must speak to the billing people then the billing people cannot help I must speak to the technical people so the technical people put me through to sales because they cannot see the order number. Now the sales person says he cannot help because they no longer offer a prepaid service. And now I am holding on the line for retensions. It's TWO HOURS that I spent on the phone and still NOTHING! Now, I want my R225 and the airtime that was on the line that has been disconnected!!!!