JC
Jaco C

1 reviews | Active since Oct 2012

16 Jun 2015, 11:06

Ask for 4MB line, receive 2MB and pay for 10MB!

How cool is this? You apply for a 4MB uncapped line from Telkom, they give you a 2MB line and charge you for a 10MB uncapped line AND a 2MB line! After 2 visits to the shop and 3 calls to the call centre (all of them taking a good part of an hour) and numerous promises of don't worry sir, it will be fixed and your account will be credited we still receive an account this month without any adjustments and we still have a 2MB (or rather less than a 1MB) line! Keep it up Telkom, you're doing great. In the meantime I think I'll get quotes for some banners to be put up and warn everyone to NOT do business with Telkom - especially the Tygervalley branch. Oh, and get MY bill to Telkom for wasting my time.

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Replies (1)
Telkom
Telkom's reply16 Jun 2015, 11:18
Official
Hello Jaco6608,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM118341.

We apologise for any inconvenience caused.

Kind regards
Igsaan
Telkom Social Media Team