ASDL Line not working since 9 January 2015

I am using a Telkom ASDL line for Internet at home. On 9 January 2015 the internet stop functioning. I reported the fault (44CTK090115) and received an indication that it has been handed to the technical division. All my efforts to speak to a technical person (or practically any Telkom person) to ascertain what the problem could be has been in vain. My hellopeter complaint dated 16 January 2015, received a quick response on hallopeter (with reference SM 81005) but no other communication or action from any other person at Telkom except the billing department, who obviously wants me to pay for NO SERVICE......!!!