AsDL line not fixed by telkom after 2 weeks

Asdl line at home not working . Reported fault online and received a reference number 321CRK240115. Since then nothing has happened . When trying to phone them either no one answers or they say there is a high volume of calls or when you do finally get through after 30 mins the operator gets cut off before assisting you. Our ASDL line is still not working and we only know that the fault is open. I feel this time frame is unacceptable and not been able to contact anyone is very frustrating .