ASDL line down for more than 60 Days

Logging the fault was easy. Ref 452CRK051017 and the initial investigation by the technician was referred to the "cable guys". Two weeks later and suddenly no feedback. Several calls to 10210 - which by the way you struggle to get through to , resulting in empty promises . We make sure someone is at home during the week just in case a technician pitches but they report they were there and there was no-one at home. Big FAT lie. Today got an SMS saying service was restored, Yeah Right, another big fat lie. I cannot get call centre on the line to report fault not fixed. Just crediting my account because I did not have service is not helping me. (BTW the debit order is still being processed). I either need service restored or the contract cancelled at no additional expense to me so that I can find another service provider.